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A Practical Guide to Call Center Technology Издательство: CMP, 2002 г Мягкая обложка, 497 стр ISBN 1578200946 Язык: Английский инфо 2028m.

A Practical Guide to Call Center Technology Издательство: CMP, 2002 г Мягкая обложка, 497 стр ISBN 1578200946 Язык: Английский инфо 2028m.

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying aахпйтn ACD, computer telephony system, or recording A Practical Guide to Call Center Technology shows how to navigate the business, technical, and financial issues in building and managing a customer contact center It shows how to get the most out of ACDs (automatic call бечргdistributors) and other complex systems in order to boost customer satisfaction and increase sales Авторы Andrew Waite Andrew J Waite.




Цена: 10595 руб.